Privacy Policy


Last Updated: 29.05.2024


Introduction

Welcome to the page dedicated to the Privacy Policy (“Policy”) of Roomly (“App”), property of Roomly S.r.l (“we”, ​“us”, “our”). We are committed to protecting and respecting your privacy, so this explains how we collect, store, ​protect, and share your information, and with whom we share it. Our practices comply with the General Data ​Protection Regulation (GDPR). We suggest you read this in conjunction with our Terms and Conditions of Use.


Data Controller

Roomly

Roomly S.r.l.

Via IV Novembre 37, Crema 26013

info@roomlyapp.com


Information We Collect

We collect and process the following Personal Data:

When you download the App and create an account (“Account”), we may collect certain information about you, ​such as:

  • Profile Information: when you register, we collect your name, phone number, date of birth, gender identity, ​profile pictures and other;
  • Search Preferences: Information about your apartment/room preferences, like desired location type, city, ​rent budget, and other relevant details;
  • Match Information: Details provided by users creating apartment/room profiles, including location, rent, and ​other relevant details.

Once you register, you will be able to review and change this information at any time just by logging in to ​Roomly. It is your responsibility to ensure that your account details are kept up to date. The information we ​collect helps to enhance the App and verify our Users (robots are not welcome!). Registration Information ​relevant for the matching of profiles is visible to other Users.


Usage Data

We will also keep track of other types of information, other than the Personal Data. For example, but not limited ​to, we collect Usage Data such as:

  • Log Data: IP address, device type, operating system, unique device identifiers, and app usage data.
  • Cookies: We use cookies and similar tracking technologies to enhance your experience.


How We Use Your Information

We use the collected data for various purposes:

  • To provide and maintain our service.
  • To notify you about changes to our service.
  • To allow you to participate in interactive features of our service.
  • To provide customer support.
  • To gather analysis or valuable information to improve our service.
  • To monitor the usage of our service.
  • To detect, prevent, and address technical issues.
  • To support you with finding your future accommodation or roommate/renter.


Our Matching Algorithms

Roomly’s mission is to match you with your future housing solution. We have developed matching algorithms to ​show you people we think are a good match for you. We use different indications based on users’ profiles on our ​App. We use these indications to recommend the most relevant profiles to everyone in order to maximize ​everyone’s chances of finding the best accommodation or roommate/renter. Where you have included sensitive ​information in your profile, such as information about your beliefs, the processing of this information is based on ​your voluntary and explicit consent.


Moderation Practices

We use a combination of automated systems and a team of moderators to monitor and review accounts ​(including photos and any other information uploaded onto user profiles) for content that indicates breaches of ​our Terms and Conditions of Use. If an account meets certain criteria that demonstrate that the Terms and ​Conditions of Use are likely to have been breached, the relevant account will be subject to a warning and the ​user’s access restricted and/or blocked. Affected Users can contact Roomly to contest the decision.

If you post anything that is inconsistent with our Terms and Conditions of Use, we reserve the right to terminate ​or restrict access to your Account.


Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill the contract with you (Article 6(1)(b) GDPR).
  • Legitimate Interests: For our legitimate interests in operating and improving the App (Article 6(1)(f) GDPR).
  • Consent: Where you have given explicit consent (Article 6(1)(a) GDPR).


Sharing Your Information (Third-Party Service Providers)

We may share your information with third-party companies and individuals to facilitate our service, provide the ​service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These ​third parties have access to your personal data only to perform these tasks on our behalf and are obligated not ​to disclose or use it for any other purpose.


Visibility of Phone Numbers

Please note that your phone number will be visible and shared with profiles that match with yours within the ​app. By using our service, you consent to this sharing of your phone number.

Legal Requirements

We may disclose your personal data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation.
  • Protect and defend our rights or property.
  • Prevent or investigate possible wrongdoing in connection with the service.
  • Protect the personal safety of users of the service or the public.
  • Protect against legal liability.


Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. ​We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve ​disputes, and enforce our legal agreements and policies.

Warning: Even after you remove information from your profile or delete your Account, copies of that information ​may still be viewable and/or accessed to the extent such information has been previously shared with others, or ​copied or stored by others. We cannot control this, nor do we accept any liability for this. If you have given third ​party applications or websites access to your personal information, they may retain such information to the ​extent permitted under their terms of service or privacy policies.


Your Data Protection Rights

Under the GDPR, you have the following rights:

  • Access: You have the right to request copies of your personal data.
  • Rectification: You have the right to request that we correct any information you believe is inaccurate or ​complete information you believe is incomplete.
  • Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • Restriction of Processing: You have the right to request that we restrict the processing of your personal data, ​under certain conditions.
  • Data Portability: You have the right to request that we transfer the data that we have collected to another ​organization, or directly to you, under certain conditions.
  • Objection to Processing: You have the right to object to our processing of your personal data, under certain ​conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, ​please contact us at our provided contact email.


Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet is ​ever completely 100% secure and even we cannot guarantee that unauthorized access, hacking, data loss or ​other breaches will never occur.


Changes to this Policy

As Roomly evolves, we may revise this Privacy Policy from time to time. If we make a change to this policy that, ​in our sole discretion, is material, we will notify you, for example, by posting a notice within Roomly media ​channels.



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